Shipping policy

Last Updated: April 2026

At IsoView, we understand that professional camera gear requires expert handling and prompt delivery. We are committed to getting your equipment to you safely and efficiently.

1. Shipping Origin

All orders are processed and shipped directly from our warehouse facilities in the USA.

2. Shipping Rates & Costs

  • Domestic (USA): We are proud to offer Free Standard Shipping on all orders within the United States. No minimum purchase is required.

  • International: Shipping costs for international orders are calculated at checkout based on the destination and package weight.

3. Processing & Delivery Times

  • Order Processing: We process and prepare orders for shipment within 1–2 business days (excluding weekends and holidays).

  • Domestic Delivery: Once shipped, standard delivery typically takes 3–5 business days.

  • International Delivery: Delivery times vary by location but generally range from 7–14 business days.

4. Insurance & Security

Your investment is protected. Every camera body, lens, and bundle shipped by IsoView is:

  • Fully Insured: Covered for the full purchase value during transit.

  • Securely Packaged: Double-boxed with high-density padding to prevent movement and damage.

  • Trackable: You will receive a tracking number via email as soon as your order is dispatched.

5. Signature Requirement

Due to the high-ticket nature of our inventory, orders over a certain value may require a signature upon delivery to ensure the package reaches you safely.

6. Customs, Duties, and Taxes

For international orders, IsoView is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

7. Missing or Damaged Shipments

If your tracking information indicates the package was delivered but you have not received it, or if the gear arrives damaged, please contact us immediately at contact.isoview@gmail.com so we can initiate a claim with the carrier.

8. Contact Information

For any questions regarding your shipment, please reach out to:

  • Email: contact.isoview@gmail.com

  • Support Hours: Mon-Fri, 9am - 6pm (EST)

Secure & Insured Shipping

Fast, fully insured shipping on all orders. We double-box every camera to ensure it arrives safe, secure, and ready to shoot

Expert Support

Have questions about a specific camera? We’re here to help. Reach out via email or live chat for expert advice on your next piece of gear.

Refer a Creator

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Secure Payments

Your security is our priority. We offer 100% encrypted payments via Shop Pay, supporting secure installments and all major credit cards.