Refund policy

Last Updated: April 2026

At IsoView, we stand behind our rigorous 25-point inspection process. We want you to be completely satisfied with your professional gear. If your purchase does not meet your expectations, we are here to help.

1. Return Window

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

2. Eligibility Criteria

To be eligible for a return, your item must be in the same condition that you received it. This includes:

• The camera body or lens must have no new cosmetic damage or altered shutter count.

• All original accessories must be included (batteries, chargers, straps, caps).

• The item must be in its original packaging (if applicable).

• You must provide the receipt or proof of purchase.

3. Non-Returnable Items

Certain items cannot be returned:

• Digital downloads or software.

• Items marked as "Final Sale" or "As-Is" in the product description.

• Items damaged through customer misuse, neglect, or accidental drops after delivery.

4. How to Start a Return

To start a return, please contact us at contact.isoview@gmail.com.

1. Provide your Order Number and the reason for the return.

2. If your return is accepted, we will send you instructions on how and where to send your package.

3. Important: Items sent back to us without first requesting a return will not be accepted.

5. Shipping Costs for Returns

• Defective or Incorrect Items: If the gear arrives damaged, defective, or is the wrong item, IsoView will provide a pre-paid shipping label.

• Change of Mind: For standard returns, the customer is responsible for the return shipping costs. We strongly recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

6. Inspections and Refunds

Once we receive and inspect your return, we will notify you if the refund was approved.

• Approved: You’ll be automatically refunded on your original payment method (or Shop Pay) within 5-7 business days.

• Partial Refunds: We reserve the right to grant only partial refunds if an item is returned with missing accessories or in a condition that shows signs of use not present at the time of sale.

7. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

8. Contact Us

For any questions regarding your return, please reach out to us:

• Email: contact.isoview@gmail.com

• Business Hours: Mon-Fri, 9am - 6pm (EST)